My consulting helps clients enhance customer acquisition and retention. A key trait in the best performing clients is that their people have passion that drives their success. They tell me, “I love what I do!” That passion that gets them up every morning is visible...
Too many salespeople have a habit that I call over-pitching and under-relating. I’ve seen such behavior first hand and I can tell you the outcome: the customer runs as fast as he or she can to get away from such people....
Many industries have a notable summer slowdown....
To establish a strong connection with a customer that can lead to a long-term relationship, you must be reliable. This is something that doesn’t happen once you make the sale — but before....
