The best time to sell is when customers are not buying – Three focus areas

Even though customers are not always buying, we always have to be selling. This is fact whether we have “sales” in our title or not....

Creating sales visibility without a brand

VISABILITY – Being seen in the right way, by the right people, at the right time CREDABILITY – Showing current, applicable knowledge and experience...

Our best allies often start as our best foes

When selling into enterprises we have to convince multiple people to come to our camp. We need internal allies who are selling for us even after we have left the building. ...

Three indicators that sales people are stuck and need our help

I’ve heard and have even been trained on surface indicators that we sales managers are supposed to watch for, to know if our sales people need help.  Some of the most popular “text book” observations are:...

Building your own 30-3-30 Exchange

As i've said in earlier writings, it's important to prepare for all kinds of chance customer exchanges. It starts with being clear on the most important value propositions you have to deliver to your customers. Building the 30-Second Exchange, as I did before meeting with Michael Dell, forces you to become very crisp on your most important value propositions. From there you can build 3-Minute and 30-Minute Exchanges that prepare you for any impromptu interaction with prospective or existing customers....

Winning Lifelong Customers with The Five Abilities
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