Customer Relationships: Being Dressed Down Can Dress You Up

No matter the strength of customer relationships, there will always be times when decision-makers are uncomfortable or unhappy about how things are going. Their unhappiness can be specific or just general discomfort. Sometimes, they just need to vent....

Feed homeless children by buying children’s music

This is a departure from The Five Abilities® but it’s very important to all of us. You can help homeless families have a warm holiday by buying children’s music....

Be sales-ready – Use these five checkpoints

In late January, I will be launching a book called Winning Lifelong Customers using The Five Abilities®. The book launch coincides with a demand generation push for The Five Abilities LLC. We’ll be updating our website, social media, consulting materials, and we’ll use The Five...

Treat Everyone Like A Customer

“Treat everyone like a customer because you may need their help someday and everyone wins when they want to help you.” Lew Platt, former CEO, Hewlett-Packard...

Relationship, Service and Support – Culture of Success

As I write this, the media is covering the train crash in New Jersey. The governors of New York and New Jersey spoke about the horrifying news, and they also praised civilians who worked shoulder to shoulder with first responders to serve by helping the...

Are you ready to win or just ready to sell?

Walk into any established enterprise or entrepreneurial venture and you’ll feel the energy focused on getting ready to sell. Often less apparent is the most important part of sales readiness—getting ready to win....

Top 50 must-read blogs on Consultative Selling – The Five Abilities(R) in for the third straight year

The Five Abilities® makes the list of Top 50 must-read blogs on Consultative Selling for the third consecutive year....

Winning Lifelong Customers with The Five Abilities
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